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A leading logistics organisation wanted to reduce operational waste and increase efficiency in their business, but were unsure of the scale of the challenge. As such, they needed a professional team to come in and identify where they were wasting time while delivering their services. And that’s what led them to Maevern.
The client was introduced to us via a Request for Proposal (RFP) process and has since seen a massive reduction in operational waste. This has ultimately led to revenue growth, as well as improved customer satisfaction and operational efficiency. Let’s take a look at how we helped the business achieve all of this and more…
Before we began working with the client, they were wasting an immense amount of time during service delivery, preventing them from serving as many customers as they would have liked to. Not only did this negatively impact overall customer satisfaction, but the time wasted translated to millions of pounds lost in potential earnings. To prevent further revenue loss and improve the customer experience, something needed to be done – and fast.
While they could have hired new skilled employees to serve their customer base as quickly and efficiently as possible, this may have proven costly – and it would have only acted as a sticking plaster until the business grew again. What they truly required was a professional team who could assist in upskilling their existing staff and introducing new technology to eliminate waste in their business. They needed Maevern.
Over the course of five months, we worked with the client to develop a strategy for operational improvement, map current-state and future-state operational processes, and conduct a skills gap analysis.
We additionally embedded future-state processes into their daily operations, as well as an ethos of continuous service improvement to enhance efficiency.
Owing to our assistance and expertise, the leading logistics organisation has now achieved a massive 25% reduction in operational waste. This has ultimately translated into increased revenue, as well as improved operational efficiency, allowing them to focus on their goals while delivering a high-quality service to their customers.
It’s safe to say that our client was highly impressed by the way we used data-driven evidence to precisely identify areas of operational waste in their organisation. As a result of working with us, their concerns have been eliminated and they now have a new appreciation for Lean Six Sigma methodologies.
Our engagement with the client has even led them to appoint a continuous service improvement champion, responsible for driving continuous improvement and process efficiency across the organisation. And, while the project is now complete, we have agreed to visit the client several times every quarter to support their continuous service improvement initiatives moving forward.
If you’d like to learn how we can help you improve operational efficiency in your business, get in touch with our team. We’d be more than happy to talk you through our services and the way we work.
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